FAQ


Secure-UNO

Q.What is Secure-UNO ?
A. Secure-UNO is an innovative application designed exclusively for the doctor. It is easy to use and offers customized mobile charting with features that include edit, view and e-Sign (for charts, faxes and documents). Secure-UNO can be used with any device ( such as iPhone, iPad, PC, Mac, etc.) and any r browser. There is little or no support required. It is that simple. With Secure-UNO a user can forward a form, fax or a patient chart to any doctor for review and get signed documents in chart easily - with just a few clicks.

Secure-Scribe

Toll Free

Q.How does the Phone-in dictation system work?
A.The Phone-in dictation system is easy to work and learn. It works via any touch-tone phone including extensions and office phones. The best way to get familiar with our Phone-in Dictation System is to take advantage of the free trial offer that is available to all new customers. After you submit sign-up form, you will receive a Nationwide Toll-Free Access Number along with a PIN. Our Customer Support professional can get you started with step-by-step instructions. Call us at 1-866-510-1111 x 11 to get started.

Q.Is this system difficult to learn?
A.Not at all. In fact working with this system is as simple as using a phone for checking your balance at a neighborhood bank. Today, most business users are quite familiar with phone-based prompt systems.

Q.Can I check the status of my dictation?
A.Yes you can. You will have access to all the dictations dictated on our server along with time stamps (CST) of Dictation and Report, length of dictation in minutes, Dictator Name, Patient Name, Report Type, Priority of Job, etc.

Q.What about support in case I forget my ID?
A.Call us toll free at 1-866-510-1111 or send an email to support@medofficepro.com. We should be able to resolve the issue within 24 hours (one business day).

Q.How do you get patient demographic information?
A.We can either get this information from ADT feed to your information system or you can send it securely using our web-based application Secure-Scribe. Ask a Support specialist for other ways to send patient demographic information. If we do not receive demographic information, we will try our best to get the patient names and other relevant information from the dictation itself.

Q.How do I sign up?
A.Please call us toll-free at 1-866-510-1111 or go to Free Sign up and we will get you started in 24

Digital Voice Recorder (DVR)

Q.Why should I use an Olympus Digital Voice Recorder (DVR)?
A. We are an Authorized Value Reseller for Olympus recorders. Though as a MedOfficePro customer, you can use any DVR, Olympus offers professional dictation products, and, we support Olympus DVRs extensively. We recommend Olympus products.

Some of the advantages of an Olympus DVR over tape-based products include:

Portability and large capacity: (up to 70 hours) that allows you to have quality recording for a long time without having to worry about "tape finished ", "wear and tear", etc.

Ability to track dictations: You can access and backup your dictations easily unlike tape-based recorders. This gives better ability to track information and improves overall productivity of your practice.

Editing capability: You can insert a sentence between two sentences without erasing or re-recording subsequent dictation.

Q.If I use a DVR to dictate, how will my dictations reach you?
A. Sending dictations (or uploading audio/voice files) via a digital voice recorder (DVR) to our servers is easy. DVRs store voice files or dictations on removable SmartMedia cards or Flash Memory. To transfer dictations:

  • Connect your DVR to a PC with Internet connection via the USB cable provided by Olympus
  • Our proprietary and easy-to-use software tool transfers dictations securely from customer PC to MedOfficePro servers. Login with your username and password, and follow prompts to send dictations for transcription. A couple of clicks later dictations will be sent, and you are done!. Read HelpGuides and Quick Start Guides for more information.

Q.Is Internet-based transfer secure and HIPAA compliant?
A. Today, many companies all over the world use Internet with 128-bit SSL technology to transfer confidential data. MedOfficePro also uses secure Internet with 128-bit SSL technology to send dictations and receive transcription reports. The system adequately meets HIPAA's security requirements and is considered secure and reliable by industry experts.

Q.Can I use other brands of DVRs?
A. We support most digital voice recorders. These include Sony, Olympus, Grundig, Uher and others. However, we recommend Olympus handheld recorders for their superior file compression technology among other reasons.

Q.How do I decide which Digital Voice Recorder to purchase?
A. MedOfficePro features Olympus recorders and is a reseller of Olympus products. Olympus is continually improving its products and brings newer models. You can visit the following Olympus link to make the decision or simply call our sales office to discuss your needs and we will identify the right product for you:

http://www.olympusamerica.com/cpg_section/productcompare/productcompare.asp

Q.Where can I buy a DVR?
A. If you are an MedOfficePro customer, you will get a Preferred Price from MedOfficePro. MedicOfficePro Customer Support professionals will help you set up the Olympus software and configure your PC for transferring dictations. Place an order by sending an email to Support@medofficepro.com or call us toll-free at 866-510-1111. Please call us for rates and availability.

Secure-Fax General

Q.I have an existing fax number that I have been using for years with a conventional fax machine. Can I switch to Secure-Fax without changing my existing fax number?
A.Yes, it can be done easily. All you have to do is to set up Call Forwarding from your existing Fax number to your new Secure-Fax number, and eliminate extra costs for hardware and paper.

Q.Will my faxes with Secure-Fax remain private and secure?
A.Online faxing is more always more secure than using a conventional fax machine shared by many people to send and receive faxes. With a Secure-Fax account, you have a unique username and password that allows you to Send or receive faxes on your PC. Our servers have close to a 99.99% uptime which means no busy signals and secure, encrypted delivery of your faxes.

Q.Do I need to sign a contract?
A.No. There are no contractual obligations . You may sign up and cancel anytime.

Q.What equipment/software do I need to use Secure-Fax?
A.All you need is an internet enabled Windows PC. No additional software or equipment is required.

Q.How will faxing with Secure-Fax services benefit me?
A.There are multiple benefits of any Online Faxing solution. But Secure-Fax is unique since it builds a Workflow that is completely customizable for your practice. It can interface with your EMR as well. Some of the benefits include:
Mobility: Send and receive faxes by email anywhere you have Internet access.
Privacy: Faxes are delivered securely directly into your Secure-Fax account
Reliability: No more busy signals, paper jams or misplaced faxes.
Workflow: Edit, highlight, sign, comment and forward your faxes. Create stages and tasks on faxes for multiple users. All functions can be done online.
Savings: No more printing or receiving faxes in your fax machine. Avoid fax maintenance costs. Print when you want as all faxes are always archived on our server and are searchable.

Q.Will I get a dedicated fax number?
A.Yes. For every account you set up, you will get a dedicated Fax number.

Receiving faxes

Q.Does my computer have to be turned on to receive faxes?
A.No. All messages are stored in your account. When you login with a username and password provided, faxes can be viewed in your Inbox – just like any email software.

Q.Will I receive advertising or spam as a result of joining Secure-Fax?
A.No. We do not sell advertising space and we will not sell, lend or pass on your information to any third party.

Q.Is there a limit on the number of Faxes I can receive?
A.No, there is no limit.

Sending faxes

Q.What file formats can I send via Secure-Fax?
A.Secure-Fax supports most document formats including MS Word, MS Excel, MS PowerPoint, Adobe Acrobat PDF, Plain Text, RTF, TIFF , HTML, ASCII Files, BMP, GIF, JPG, PNG, etc.

Q.Will anyone get a busy signal when attempting to send me a fax?
A.No, our fax service ensures that your customers will never receive a busy signal when faxing documents.

Q.Can I customize my cover sheet?
A.Yes, you can choose to have your own cover sheet or none.

Managing Faxes

Q.How can I annotate faxes that I receive?
A.You can use the annotation features like Name, DOB, Medical Record Number, etc. for a fax page(s) without the need for printing and scanning. It is fully customizable.

Q.Can I add notes to my faxes without printing?
A.Yes, you can add free text or notes to a fax online. There is standard text also available and you can use that as a default.

Q.Can I sign my faxes without printing?
A.Yes.

Q.Can I limit users to view faxes?
A.Yes, you can configure the users at any stage.

Q.Can I filter faxes based on the fax numbers?
A.Yes, faxes can be moved automatically based on the fax number to appropriate folders. This provides better document management. And folder names are customizable as well. For instance, folder names can be Labs, Invoices, etc.

Q.Can I create customized workflow?
A.Yes, you can customize the workflow that suits your organization.

Q.Can I search for my faxes?
A.Yes, you can not only search faxes by dates and fax number but also by tags that are created during configuration stage. Examples of tags are Invoice number, Vendor name, etc.

Secure-Coder

 

Secure-Dox

Q.How secure is Secure-Dox?
A. Secure-Dox works on 256 bit encryption and is fully HIPAA complaint. There are audit logs for all activities which can be accessed by the administrator.

Q.I have an existing Document Management system. How do I make sure those documents are transferred to your system when I start using your system?
A. As a matter of policy, we will work with any document management system and transfer customer data to a secure site or to our system. There are hundreds of document management system in use today, and, the technical details and compatibility between two document management systems can vary. More specific solution can be offered or worked out on a case-to-case basis.

Q.What happens to my paper charts in the office or charts lying in storage?
A. In the beginning, we recommend you keep those charts as they are and, go paperless with Secure-Dox only from the day you adopt Secure-Dox technology. We will help you find a scanning vendor and solution to get all your old charts into Secure-Dox within one year.

Q.Do I need a signed contract with Secure-Dox?
A. Yes you do. This is a HIPAA requirement too.

Q.How soon can I get started after signing up?
A. You can start as soon as two weeks. We would require to build an interface to ensure your patient scheduler software is integrated with Secure-Dox. We would also need to create and upload all the Forms used by your practice in Secure-Dox.

Q.How do you provide training and support?
A. Secure-Dox is fairly easy to learn. User friendly HelpGuides are available on line. Our Professional Support Team provides training to all new customers. Typical training lasts 60 minutes and you are good to go after that. Initial configuration is also done by our Professional Support Team. Technical questions are handled by HelpDesk team @ 1-866-510-1111 x 11. Please visit http://www.securexsoft.com/Terms-and-policies.html for more details on our Support Policy.

Q.What is your pricing?
A. Our pricing varies depending on the volume of data usage per month/per day. We are cost-effective and guarantee significant savings to all customers from day one.

Q.Can Secure-Dox print colored forms?
A. Secure-Dox has a special feature to take care of printing color forms as the forms can be configured to different trays in a network printer.

Q.How many users can Secure-Dox support?
A. Since Secure-Dox works on cloud computing technology there is no limitation on the number of users, however internet bandwidth in your practice can restrict the number of users.

Q.Does Secure-Dox support local printing?
A. With Secure-Dox you have the option of Local, Network as well as Label printing.

Q.Is there a limitation on the storage on Secure-Dox servers?
A. Using cloud computing technology means there is no limitation on storage. However, pricing could vary depending on your storage requirements.

Q.How can I see a demo of the product?
A. Yes, please call 866-510-1111 ext 14 to set up a demo.

Q.Does Secure-Dox supports all types of scheduler software?
A. Yes, we try to work with most scheduler software vendors products in the market place. Specifically, Secure-Dox supports standard protocols like HL7.

Q.Can I change my Forms and sheets anytime?
A. Yes, it is very easy and intuitive. We provide complete flexibility to the User and ASCs to add new Forms or complete Template at any time.It is recommended to speak with our Support Specialist whenever you have a new Form or Template to add.

Q.Do I need new hardware or software to purchase to use Secure-Dox?
A. No, Secure-Dox works on any browser, i.e. IE, Chrome, Safari, etc. We support Mac and Windows based hardware, and tablets ( IPad, Samsung, etc.) too.